Our garments and accessories are made with utmost care and love to dress you up perfectly.
All embellished garments come with care instructions and our ‘Elves & the Dressmaker’ kit with extra beads and embellishments in case your garment needs a little fix-me-up! We have made every effort to display as accurately as possible the colors and details of our products that appear on the site. However, as computer monitors vary, we cannot guarantee that your monitor’s/smart phone’s/iPad’s display of any color will be completely accurate.
Since all our garments and accessories are Made-to-Measure/order, we do not offer refunds on any goods once sold.
However, if there is a genuine quality defect on a custom order (not from the sale section) , then at our sole discretion, sold goods may be exchanged for a store credit if they meet our terms and conditions.
Our Exchange/Return policy is subject to the following:
Upon receipt of your return and post verification of the defect/damage, a store credit of the same value will be issued to you.
All you need to do is inform us of the Defect/Damage within 7 working days of the receipt of the product by writing to us at websiteshweta@gmail.com with the following details:
Once the email is sent to us and is duly acknowledged by our Customer Care Goddesses, you may dispatch the product back to our address mentioned on your invoice within 7 working days of the receipt of the product and share the courier service details and tracking number with us. We are not responsible for any damages caused to the product during transit from your end.
Do note that this Store Credit issued to you can be used to purchase another product of the same or higher value only. The store credit will be valid for upto six months from the date of issue. To thank you for your patience and trust, the new product will be shipped back to you free of any shipping cost!
Please also note : All Sale pieces are NON-EXCHANGEABLE / NON-REFUNDABLE
ONCE BOUGHT, WE CONSIDER IT SOLD FOR FOREVER! :)
COVID – 19 Update : Delivery Timelines
Shipping: Where? When? How? How much?
Cash on Delivery (do we?)
Sorry! We do not offer the Cash On Delivery Option !
When do we deliver?
Further information on the order status can be provided by our Customer Care Team at websiteshweta@gmail.com
Important Information
Order cut-off times are provided as guidelines only to give you a fair idea of when we may come knocking at your door! And these do not take into account possible delays caused by payment authorization. We aim to dispatch all orders within 6-8 Weeks, however estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes, only responsible for making you look gorgeous and feeling fabulous! Please do note that we are unable to redirect orders once items have been dispatched and that all orders require a signature upon receipt.
Travel Insurance for your precious purchase
Sphinx by SHWETA CHAKLADER insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by SPHINX and transfer of responsibility in the same way.
Taxes & Duties (‘tis but a must!)
For any further information you may refer to our ‘Terms of Service’
INTERNATIONAL SIZE CONVERSION CHART
COUNTRY XXS XS S M L XL XXL XXXL
UK 4 6 8 10 12 14 16 18
US 0 2 4 6 8 10 12 14
ITALY 36 38 40 42 44 46 48 50
FRANCE 32 34 36 38 40 42 44 46
AUSTRALIA 4 6 8 10 12 14 16 18
SIZE GUIDE – BODY MEASUREMENTS (INCHES)
XXS XS S M L XL XXL
BUST 30 32 34 36 38 40 42
WAIST 24 26 28 30 32 34 36
HIP 34 36 38 40 42 44 46
MEASUREMENT GUIDELINES